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Frequently Asked Questions

Returns & Refunds

  1. How do I return my order?

    To return your order, please contact our customer service within [2 days] of receiving your item for return instructions.

  2. What is the turnaround time for picking up the product?

    The pickup for returned products typically occurs within [2 to 7 days] after your return request is confirmed.

  3. Can I request a replacement rather than a refund?

    Yes, you can request a replacement instead of a refund. Please reach out to our customer service for assistance.

  4. I have bought an item on promotion or with a Discount Code. What amount will you refund me?

    Refunds for items purchased with a promotion or discount code will be processed based on the final purchase price after the discount was applied.

  5. How to get a refund?

    Refunds will be processed back to your original payment method within [7 days] of approval. Please ensure that the returned item meets our return policy requirements.

  6. How to get a refund?

    Refunds will be processed back to your original payment method within [7 days] of approval. Please ensure that the returned item meets our return policy requirements.